IQM Store FAQ's

Our offers apply to selected brands and products, and exclusions can vary between promotions for a variety of reasons. You’ll find the full terms and conditions for each promotion or event, including excluded brands and products, on our Promotional Conditions page.

We often apply discounts automatically to make shopping easier. If a code is needed, we’ll clearly include it in the offer details or direct communications.

We don’t currently offer layby. Payment options are available through PayPal, Afterpay and Zip pay, subject to each provider’s terms and eligibility.

Standard delivery within Australia is $14.95 for orders under $120 AUD, with free standard delivery on orders of $120 AUD or more. Bulky items are excluded from these rates and express post is charged as a flat rate based on location.

Postage for bulky items is calculated separately based on the delivery destination and the product’s weight and dimensions.

Please see our Delivery Policy for full details.

Yes, we do! New Zealand postage is calculated separately so we can provide an accurate price for your order.

We charge only what it costs us to send your parcel, based on its size, weight and destination. Your postage charge will be sent to you separately in New Zealand dollars.

Yes! Collection is available by arrangement from Petersham in Sydney, NSW, 7days a week, excluding some public holidays.

Select pickup at checkout. Once your order is packed and ready, we’ll email you with the collection details and available times. (collection option is only available to NSW orders)

Please arrange to collect your order within 7days of receiving your ready for collection email, as our storage space is limited.

Yes! We have a range of Australian made, sustainable gift wrap designs to choose from. Gift wrapping is often complimentary, with any applicable cost shown when you select it.

Authentic Maileg gift wrapping is available for $1.95 per wrap, or complimentary with any Maileg purchase using code MAILEGFREEWRAP at checkout. A Maileg item must be included in the same order for the code to apply.

Please select gift wrapping during checkout and leave instructions in your cart telling us which items to wrap and whether you’d like them wrapped together or individually.

Absolutely. Enter the recipient’s details as the delivery address and your own details as the billing address.

You can also select gift wrapping and leave a gift message in the cart notes. Please make it clear which message goes with which gift if you’re ordering for more than one person.

Orders are usually packed and dispatched within 24 to 72 hours. During Christmas and major sales, dispatch can take considerably longer, but we work hard to get every order on its way as quickly as possible.

We generally pack orders in the order they’re received. If you need yours urgently, please contact us. We’ll do our best to help, although we can’t guarantee priority dispatch.

Dispatch time is the time it takes us to prepare your order. Delivery time is additional and depends on Australia Post or the courier. Once your parcel is dispatched, delivery timeframes are outside our control.

Please contact us as soon as possible if you need to make a change or add an item.

We’re happy to help where we can, provided your order hasn’t already been packed or dispatched. Orders can move quickly, particularly outside busy sale periods, so changes aren’t always possible.

Yes. We accept change of mind returns on unopened, unused products within 14 days of delivery.

Please contact us to arrange your return before sending anything back. Return postage for change of mind purchases is not covered by IQM Store. All change of mind returns are inspected on arrival and must be unused, unopened and undamaged to qualify for a refund.

Please see our Returns Policy for full details.

Please email customercare@iqmstore.com.au with your order number and details of the issue. Include photos or a short video where possible so we can understand what’s happened.

We’ll review the details and work with you on the next steps to resolve it.

Pre-orders let you secure selected products before they arrive, so you don’t miss out.

Estimated arrival dates are provided in good faith using information from our suppliers. These dates can change, and products may arrive earlier or later than expected.

If there’s a delay, we’ll contact you with an update and give you the option to continue waiting or cancel your pre-order. If your item arrives early, we’ll pack and send it sooner.

Please check the offer’s terms and conditions, including the expiry date, any minimum spend and excluded brands or products.

Some promotions apply automatically, while others require the advertised code at checkout. Unless we specifically state otherwise, offers cannot be combined. This includes using rewards points or other discount codes alongside automatic discounts.

If you’ve checked the conditions and still need help, email customercare@iqmstore.com.au with the code and a screenshot of your cart so we can take a look.

Yes. Everything we stock is from the original brand and sourced through reputable suppliers.

We don’t stock knockoffs, replicas or imitation products. We carefully choose brands we’re happy to bring into our own family’s play, so you can feel confident about what you’re buying.

Of course! Try the Gift Finder further down our homepage, or contact us at customercare@iqmstore.com.au or through Instagram DMs.

Tell us who you’re buying for, their age and interests, and any budget you have in mind. We’ll happily suggest a few options to help you find something they’ll love.