20% OFF automatically applied at checkout (exclusions apply), click here for T&C's

Promotional Conditions

PROMOTIONAL CONDITIONS: 

    As part of our effort to keep things simple and organised, we've provided the latest list of promotional conditions below. This list will be updated as we announce new promotions or activities on our website, via email, or through social media.

    You'll also find a list of exclusions, including specific brands, to keep you informed on what’s not included.

    If you have any questions, feel free to reach out via email customercare@iqmstore.com.au.

     

    CHRISTMAS GIFT GUIDE:

    • Discount applied automatically at checkout to qualifying items.
    • Offer ends 11:59pm AEDT 31st October 2025
    • Offer Excldues: Connetix, Jellycat, Selected Grapat items (2025 Advent Calendar, 2025 Ornaments and Grapat x Ostheimer Hello Autumn!) and Gift Cards
    • Free Gift wrapping - gift wrapping must be added to cart, all items in the order will be wrapped together unless specified in the notes at checkout or multiple quantity is added to cart. Gift wrapping will automatically appear at $0.00.
    • Orders over $120 receive free shipping as per our shipping policy.
    • Orders that include pre-order items will be excluded if they have not shipped prior to the draw. Place pre-order items separately.
    • All orders placed during the gift guide 13-31 October, automatically go into the draw to win 1 of 3 order refunds, as part of our give away. See details here

     

    EXCLUSIONS APPLY:

    • Please note that certain products and brands may be exempt from promotions.
    • The list of exclusions and brands is subject to change without prior notice.
    • For the most accurate and up-to-date information, always refer here for the latest version of the list
    • Excluded Brands are (unless otherwise stated):
      • Bauspiel, Connetix, Grimms, Grapat, Jellycat (unless stated otherwise)
      • Pre-Orders and Clearance/Sale
      • Gift eCards


    GENERAL CONDITIONS:

    • Any current discount codes must be used at the time of sale, cannot be applied retrospectively and orders cannot be modified after they have been processed.
    • Exclusions apply, refer to most up to date list above
    • A minimum purchase of $120 is required to qualify for free shipping (after all discounts and vouchers), excludes Express Shipping and bulky items which are quoted based on size/weight and destination.
    • Gift wrapping must be added to the cart. Unless instructed otherwise all items in the order will be wrapped together. Gift wrapping quantity needs to be added and instructions added to the checkout notes section. Unless stated otherwise Gift wrapping is not free.
    • Any orders placed containing items available on pre-order will be sent in total once all items are in stock, we cannot split orders
    • Pre-Order estimated ship dates are detailed in the description of each product, order will be sent only once all items are available. Ship dates are estimates and are subject to change due to circumstances out of our control, this could be sooner or later. Customers will be notified should delays occur or cancellations be required. Orders are held and will be packed as soon as pre-orders are received.
    • For change of mind returns refer to our returns policy here.
    • All clearance sales are final unless the product is deemed faulty, refer to refund policy here for further details.
    • All prices include GST.